Track Your Order – Knits by Nana
Thank you for shopping with Knits by Nana! Once your order is on its way, you'll be able to follow its journey right to your doorstep.

How to Track Your Order

Check your email – After your order ships, we'll send you a shipping confirmation email containing:

Your tracking number

A direct link to the carrier's tracking page

Click the tracking link – This will take you to the carrier's website (such as USPS, UPS, or FedEx), where you can see real-time updates on your package's location.

Enter your tracking number – If the link doesn't work, you can copy the tracking number and paste it directly on the carrier's website.

Haven't received a tracking email?

Don't worry – here's what might be happening:

Processing time – Please allow 2–5 business days for us to handcraft and pack your order before shipping.

Check your spam folder – Sometimes our emails end up there by accident.

Email address typo – If you entered your email incorrectly at checkout, you won't receive updates. Just contact us and we'll help.

Still can't find your order information?

No problem at all. Just email us at knitsbynana@outlook.com with:

Your full name

Order number (if you have it)

The date you placed your order

We'll get back to you within 1–2 business days with an update.

Please note

Tracking information may take 24–48 hours to appear after you receive the shipping confirmation email.

International tracking may have limited updates once the package leaves the US.

Thank you for your patience and support – every piece is made just for you!

Warmly,
– Nana