Terms Of Service

Terms of Service – Knits by Nana

Welcome to Knits by Nana (knitsbynana.com). By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

Throughout this site, the terms "we," "us," and "our" refer to Knits by Nana. By visiting our site or purchasing something from us, you engage in our "Service" and agree to these Terms of Service ("Terms").

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

2. Products & Availability

  • All products are subject to availability. We reserve the right to discontinue any item at any time.

  • We make every effort to display accurate colors and images of our products. However, we cannot guarantee that your device's display of any color will be accurate.

  • Due to the handmade nature of our items (Tops, Skirts, Scarves), slight variations in size, texture, and color may occur. These are not defects – they are part of what makes each piece unique.

3. Pricing & Errors

  • All prices are listed in USD and are subject to change without notice.

  • We reserve the right to correct any errors, inaccuracies, or omissions related to pricing, product descriptions, or availability, even after an order has been submitted. If we cancel an order due to a pricing error, we will notify you and issue a full refund.

4. Orders & Payment

  • By placing an order, you represent that you are at least 18 years old or placing the order with parental consent.

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized transactions.

  • Payment must be received in full before your order is processed and shipped.

5. Shipping & Delivery

  • Shipping timeframes provided are estimates only. We are not responsible for delays caused by carriers, weather, or customs.

  • Risk of loss and title for products pass to you once the carrier accepts the package. We are not responsible for lost or stolen packages after delivery confirmation.

6. Returns & Refunds

Please review our separate Return & Refund Policy (available on our website). In summary:

  • Returns are accepted within 14 days of delivery for unused, unworn items in original condition.

  • Custom orders are final sale.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

7. Intellectual Property

All content on this site – including images, product descriptions, logos, and design – is the property of Knits by Nana and may not be reproduced, distributed, or used without our written permission.

8. User Conduct

You agree not to:

  • Use our site for any illegal purpose

  • Upload viruses or malicious code

  • Interfere with the security or functionality of the site

9. Limitation of Liability

To the fullest extent permitted by law, Knits by Nana shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability shall not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold Knits by Nana harmless from any claim or demand made by any third party due to your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which we operate (USA), without regard to conflict of law principles.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

knitsbynana@outlook.com

13. Entire Agreement

These Terms constitute the entire agreement between you and Knits by Nana regarding your use of our website and purchase of our products.

Last updated: April 2026

Thank you for shopping at Knits by Nana!

– Nana