Shipping & Handling – Knits by Nana

Thank you for shopping at Knits by Nana! Every item in our shop – whether a Top, Skirt, or Scarf – is carefully handcrafted with love and attention to detail. Please review our shipping and handling policy below.

1. Processing Time

Processing time refers to the time between when you place your order and when we hand it over to the carrier.

• Standard processing: 2–5 business days

• Custom orders: 5–7 business days (you will be notified of the exact timeframe when you place your order)

Orders are processed Monday through Friday, excluding major US holidays. We do not process or ship on weekends or holidays.

Please note: Processing time is separate from shipping time. If you need an item by a specific date, please contact us before ordering at knitsbynana@outlook.com – we'll do our best to accommodate you.

2. Shipping Time & Carriers

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

Estimated delivery times after shipping:

Carriers we use: USPS, UPS, FedEx (carrier may vary based on package size and destination)

Important: Delivery times are estimates provided by the carrier and are not guaranteed. Knits by Nana is not responsible for delays caused by weather, carrier issues, customs, or peak holiday seasons.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

• Your location (shipping address)

• The weight and dimensions of your package

• The shipping method you select

You will see the exact shipping cost before completing your purchase. We do not mark up shipping costs – you pay what the carrier charges us.

Free Shipping: We offer free standard shipping on all US orders over $75. (Automatically applied at checkout.)

4. Order Tracking

Once your order ships, you will receive a tracking link via email. You can also track your order at any time on our Track Your Order page.

Please allow 24–48 hours after receiving your tracking number for the carrier's system to update.

5. International Shipping

We happily ship to many countries outside the United States. Please be aware of the following:

• Customs & Import Duties: International orders may be subject to customs fees, import taxes, or brokerage fees upon arrival. These charges are the sole responsibility of the customer. We have no control over these fees and cannot predict them. Please check with your local customs office before ordering.

• Delivery Delays: International shipments may experience delays due to customs processing. We cannot expedite this process.

• Lost International Packages: If an international package is lost in transit, we will assist you in filing a claim with the carrier. However, we are not responsible for packages once they leave the US.

• Undeliverable Addresses: Please ensure your shipping address is correct. If an international package is returned to us due to an incorrect address or unclaimed customs fees, we will refund the order minus original shipping costs.

6. Lost, Stolen, or Delayed Packages

• Lost in transit: If your tracking shows "delivered" but you have not received your package, please first check with neighbors or your local post office. If still missing, contact us within 7 days and we will help file a claim with the carrier.

• Stolen packages: Knits by Nana is not responsible for packages stolen after delivery confirmation. We recommend using a secure delivery location or a package locker if available.

• Delayed packages: We cannot issue refunds for shipping delays caused by the carrier, weather, or holidays. Thank you for your patience.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. If you realize you made a mistake, email us immediately at knitsbynana@outlook.com

• If we catch the error before your order ships, we can update the address at no charge.

• If your order has already shipped, we cannot change the address. You may need to contact the carrier directly. Any reshipping costs will be your responsibility.

8. Shipping Confirmation & Notifications

You will receive email notifications at the following stages:

• Order confirmation – Immediately after placing your order

• Shipping confirmation – When your order is on its way (includes tracking number)

• Delivery confirmation – When the carrier marks your package as delivered

Please add knitsbynana@outlook.com to your contacts to ensure our emails don't go to spam.

9. Split Shipments

If you order multiple items, they may ship separately if some items require additional processing time. You will receive separate tracking information for each shipment. You will only be charged shipping once.

10. Contact Us About Shipping

If you have any questions or special requests regarding shipping, please email us at:

knitsbynana@outlook.com

Please include your order number (if applicable) for faster assistance.

Thank you for your patience and understanding. Every piece from Knits by Nana is made just for you, and we want it to arrive safely and make you smile!

– Nana