Privacy Policy – Knits by Nana

Welcome to Knits by Nana (knitsbynana.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide to Us:

Name

Billing and shipping address

Email address

Phone number (optional)

Payment information (processed securely by our payment providers – we do not store full payment details)

Automatically Collected Information:

IP address

Browser type and version

Device information

Pages you visit on our site

Referring website

Date and time of visit

2. How We Use Your Information

We use your information to:

Process and fulfill your orders

Communicate with you about your order (confirmation, shipping updates, customer service)

Send you promotional emails (only if you opt in)

Improve our website and customer experience

Prevent fraud and ensure security

Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who help us operate our business, including:

Payment processors (PayPal, Stripe, etc.) – to process your payments securely

Shipping carriers (USPS, UPS, FedEx, etc.) – to deliver your order

Email service providers – to send order updates and (with your consent) marketing emails

Website hosting and analytics providers – to keep our site running and improve performance

These third parties are required to keep your information confidential and use it only for the services they provide to us.

4. Cookies & Tracking Technologies

Our website uses cookies – small text files stored on your device – to enhance your browsing experience. Cookies help us:

Remember items in your shopping cart

Understand how you use our site

Improve site speed and functionality

You can disable cookies through your browser settings. However, some features of our site may not function properly without them.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. We use SSL (Secure Sockets Layer) encryption for all payment transactions.

Please understand that no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location (e.g., California, EU), you may have the following rights regarding your personal information:

Access – Request a copy of the information we hold about you

Correction – Request that we correct inaccurate information

Deletion – Request that we delete your personal information

Opt-out – Unsubscribe from marketing emails at any time (click the "unsubscribe" link at the bottom of our emails)

To exercise any of these rights, please contact us at knitsbynana@outlook.com

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as PayPal or social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

10. International Customers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our site, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Email: knitsbynana@outlook.com

Knits by Nana

Thank you for trusting Knits by Nana with your personal information.

– Nana