Customer Service


Class Policy

Students must pay a non-refundable deposit of 50% at time of registration.  The balance is due prior to class but can be paid on the day of class. If the minimum number of students do not register at least 7 days prior and the class needs to be cancelled, the deposit will be applied to another class of the student's choice.  

Only registered students may sit in on a class.  As such, children or guardians may not sit in unless they have paid the class fee.

 Class fees are for class instruction only.

 Material fees (if any) including pattern, are in addition to the class fee.

Special Orders:

All special orders must be paid for at time order is placed.  Special orders are non-refundable.

KBN Annex has a 30 day return policy on yarn and accessories  You may return unused and unwound yarn for a store credit.

Patterns may not be returned

Shipping fees are not refundable